Human Resources

Human Resource Management (HR) focuses on the people issues in organizations, and refers to all of the activities an organization implements and uses to affect the behaviors of employees. HR activities play a key role in supporting an organization's ongoing efforts to adapt to change successfully, and HR professionals are sought by all sizes and types of organizations. HR activities include recruitment, selection, training and development, compensation, benefits, performance appraisal, employee relations, health and safety, and strategic HR planning. The contributions of HR professionals make it possible for organizations to attract, motivate, and retain a qualified and effective work force.

Sales Diploma

• Marketing
• The program contents include
• Strategic marketing and its environment
• Using technology for customer relationships in a global environment
• Target-market selection and research
• Customer behavior
• Product decision
• Pricing decisions
• Distribution decisions
• Promotion decisions
• Understating marketing management
• Capturing marketing insights
• Connecting with customers
• Building strong brands
• Shaping marketing offerings
• Communicating value
• Delivering value
• Creating successful long-term growth

Problem Solving

When you think productively, you think better, more effectively, and more powerfully. The Productive Thinking Model taught in this series shines a bright light on the productive thinking strategies that people we celebrate for their creativity have been using for centuries. Productive thinking is a skill that anyone can learn and develop. Regardless of your starting point, you can learn to use your mind better. In this course, you will learn about the concepts and ideas that support productive thinking. You'll learn about the six steps in the Productive Thinking Model. You'll also learn that even though it's hard work, thinking is a skill that you can learn. Finally, you'll learn to recognize thinking avoidance strategies, so that you can find alternative, more productive ways of thinking. Thinking productively is about creating the future. It's about a way to see more clearly, think more creatively, and plan more effectively. After completing this course, you should be able to:
• Describe how productive thinking differs from reproductive thinking.
• Identify the six steps for thinking productively.
• Identify three reasons for thinking better.
• Describe why thinking avoidance mechanisms occur.
• Identify three types of thinking avoidance mechanisms.

Project Management

Welcome to Project Management from a People Perspective. In this series, we'll take a look at the people side of project management. You'll see how a deeper understanding of interpersonal dynamics can help you become more effective in leading a project team. Managing projects is all about managing people. That includes the way you build your project team. The way you lead the team. The way you manage the organizational context of your team and your project. And the way you handle yourself and manage your own interactions with every project stakeholder. At every level, it's about working with people — your team, your organization, your clients, and even yourself. As we take a closer look at the people side of project management, we'll look at a case study that illustrates the real-world application of people skills in managing a project. The case study involves a guy named Brad who works in the software development department of a consumer electronics company.

Interview Skills

In this course, you'll learn how to get the interviews you want. You'll learn to develop a productive interview attitude, acquire the inside knowledge you'll need, and secure the interview. This unit focuses on separating interview myths from reality. You'll learn how to make the best of some seemingly bad situations and how to concentrate on fulfilling an employer's needs. After completing this course, you should be able to:
• Explain common interview myths and why they are untrue.
• Turn a meeting with an unskilled, unprepared interviewer to your best advantage.
• Overcome your natural fears by realizing that most interviewers are not hostile or antagonistic.
• Present yourself as a problem solver by shifting focus from your needs to the employer's needs.